Privacy Policy

Welcome to Synaptex Studios! We value your trust and are committed to protecting your personal information. This policy outlines how we collect, use, and share information when you visit or make a purchase from our site, which is hosted on the Squarespace platform.

1. Information We Collect

To provide you with a seamless shopping experience, we collect the following:

  • Personal Information: Your name, billing address, shipping address, email address, and phone number. This is collected when you place an order or sign up for our newsletter.

  • Payment Information: Payments are processed securely via [Stripe/PayPal]. We do not store your full credit card details on our servers; they are encrypted by our payment processors.

  • Device & Usage Data: Squarespace collects data to help us understand how you use our site, including your IP address, browser type, and the pages you visit.

2. How Squarespace Uses Your Data

Because our store is hosted on Squarespace, they act as our service provider. They host our site, store our database, and provide the e-commerce tools we use to sell our products. Your data is stored through Squarespace’s secure data storage and databases behind a firewall.

3. Why We Need Your Information

We use your data to:

  • Fulfill Orders: Ship your items and send you order confirmations.

  • Customer Support: Answer your questions and resolve any issues.

  • Improve the Store: Use Squarespace Analytics to see which products you love most so we can stock more of them.

  • Marketing: Send you updates on new drops (only if you’ve opted in at checkout).

4. Cookies & Tracking

Squarespace uses cookies to help our website run effectively and provide a great experience for you.

  • Functional Cookies: These allow you to navigate the site and use features like the "Shopping Cart."

  • Analytics Cookies: These help us see how visitors interact with the site so we can improve it.

  • You can choose to disable cookies in your browser settings, though some parts of the store may not work perfectly if you do.

5. Third-Party Services

We only share your information with third parties that help us run our business, such as:

  • Shipping Carriers: (e.g., USPS, UPS) to get your package to your door.

  • Email Marketing: If you sign up for our list, your email is stored in our email service provider (e.g., Squarespace Email Campaigns or Mailchimp).

6. Your Rights

You have the right to access, correct, or delete the personal information we hold about you. If you would like to exercise these rights, please reach out to us at the contact information below.

7. Contact Us

For questions about our privacy practices, please contact us at: hello@synaptexstudios.com.